DualSun panels are covered by two types of warranties: product warranty and performance warranty.

We offer our professional customers, labor coverage if the product is defective.

 

Product DualSun guarantees that its panels are free of any mechanical defect that would affect the proper functioning of the installation.	Performance DualSun guarantees the electrical power of its panels for 25 years.	Labor DualSun offers a fixed price for labor to the installer in case of product defect.

 

1. Product warranty

DualSun panels are designed and manufactured to last over time. The quality of our materials and the mastery of our manufacturing processes allow us to offer some of the most important product guarantees on the market.

The DualSun product warranties depends on the type of product.

 

The SPRING range and its accessories benefit from a 10-year product warranty from the activation of the warranties.

In order to activate your warranty, please complete the commissioning report with the help of your installer.

==> I declare my installation now

 

The FLASH range benefits from a 25-year product guarantee from the activation of the guarantees. Otherwise, the product warranty is 20 years.

 

==> I declare my installation now

 

ACCESSORIES

The accessories benefit from a 2-year warranty from their installation at the user customer's premises.

 

 

How to activate your warranties?

 

1) Installation completed by your installer

2) Declare the installation as "installed" on MyDualSun

3) For a SPRING® installation, transmit the information of the report 

4) Warranties are activated!

Receive your warranty certificate by e-mail and enjoy your installation with peace of mind.

 

Insurance

The consequences of the warranties offered by DualSun are insured for 10 years by an insurance contract with the company Chubb (via a subsequent 10-year warranty that covers all equipment sold by DualSun). This means that even in case of failure of DualSun, the named insurer could take over DualSun's insurances for a period of 10 years after failure. Chubb is the world's largest publicly traded P&C insurance company.

 

NB: Subsequent Coverage is the coverage that remains after a policy has been terminated. When the coverage is based on the victim's claim, the coverage normally terminates on the date the policy is terminated. However, the subsequent guarantee can be activated in the event of the insured's cessation of activity, in this case DualSun.

 

2. Photovoltaic performance warranty

Thanks to the quality of our materials, the rigorous control of our manufacturing processes and the aging tests carried out, DualSun can guarantee the electrical power supplied by its panels for 25 years.

The photovoltaic yield guarantee varies according to the product, please refer to the product data sheet.

As an example, on a FLASH 425 panel in Shingle technology, after 10 years of operation, we guarantee our panels an electrical power of 93.1% compared to their initial power. After 25 years, the power is guaranteed at 84.8%.

 

3. Labor support

When the product is defective, DualSun offers professionals a fixed labor charge.

 

For SPRING hybrid panels, the labor package is €500 for each technician visit for the removal and replacement of defective eligible products, subject to the activation of guarantees. DualSun also pays for the consumables needed to put the installation back into service, on presentation of the invoice (e.g. glycol).

 

For FLASH photovoltaic panels, the labor package is €200 for each technician visit and 25€ per defective panel for the removal and replacement of defective eligible products, subject to the activation of guarantees.

 

The following conditions must be met:

• The product is defective (subject to panel expertise by DualSun teams)
• The work must be carried out within 2 years of the claim date
• Installer must submit claim for reimbursement within 6 months of completion of work
• The installation must have a power of less than 500 kWp

 

How to proceed in case of a problem with your DualSun installation?

First, contact your installer who will put you in touch with the DualSun tech support team if needed. Your installation will be analyzed and an expert will study the defected product if necessary. If the defect falls under the conditions of the warranty, DualSun will replace the product.

 

What happens to a defective panel?

DualSun is a member of the SOREN association (former PV cycle) which supports the recycling of solar panels.

Important: These warranties are valid since January 1, 2022 and the detailed warranty conditions can be downloaded here, you will also find the previous coverages.